Frequently Asked Questions
Are your skincare products suitable for all skin types?
Yes. The Touch skincare products are specially formulated to be gentle enough for all skin types, especially sensitive, dry, or irritated skin.
Are The Touch skincare products fragrance-free?
Yes, most of our products are fragrance-free or lightly scented using natural plant extracts to reduce the risk of irritation.
Can I use your serum with other skincare products?
Absolutely. Our serums are lightweight and designed to work well with other products in your routine, including moisturizers and sunscreens.
Are your products safe during pregnancy or breastfeeding?
Yes. Our formulas are made with safe, natural ingredients. However, we recommend consulting your healthcare provider if you have any concerns.
How often should I use the Sensitive Skin Dry Cleanse Mousse?
You can use it daily—morning and night—as part of your regular skincare routine. It’s gentle enough for everyday use without stripping your skin.
Are The Touch products tested on animals?
No. We are proudly cruelty-free and committed to ethical testing practices. Our products are never tested on animals.
Are The Touch products safe for sensitive skin and gums?
Yes, all our products are specially formulated with plant-based ingredients to be gentle on sensitive skin and oral tissue. They are free from alcohol, parabens, sulfates, and harsh chemicals.
Is The Touch Mouthwash safe for daily use?
Absolutely. Our mouthwash is alcohol-free and non-irritating, making it safe for everyday use—especially for those with mouth sores, ulcers, or gum sensitivity.
Do your products contain any animal-derived ingredients?
No. All of our products are 100% plant-based and cruelty-free.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery within South Africa usually takes 3–5 working days.
By accessing and using The Touch website, you agree to the following terms:
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All content on this site is for informational purposes only and may not be reproduced without permission.
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Product results may vary based on individual skin or health conditions.
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Prices and product availability are subject to change without notice.
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All purchases are subject to our return and refund policy.
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We reserve the right to update these terms at any time without prior notice.
For full details, please contact: care@thetouch.co.za
At The Touch, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information:
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We only collect information necessary to process your order and improve your shopping experience.
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We will never share, sell, or distribute your personal data to third parties without your consent.
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All payments are processed securely through trusted payment gateways.
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By using our website, you consent to our privacy practices outlined here.
For more information or questions, reach out to care@thetouch.co.za.